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Store Policy:

- Customer Service -

If you have any questions, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. or +886 2 2906-6265

 

- Shipping -

We send internationally via air parcel.  It takes around 7 to 14 days for post arrival.  When you shop on our website, we’ll send you an email to confirm your order and advise total cost of products and shipping.  Please note if the payment wasn't received in 10 days, your order will be cancelled.

 

- Replacement & Exchange -

*     Orders can only be modified or cancelled if your order has not been shipped.
*     You can return or exchange new, unopened items within 10-day of delivery. Post the address sticker on the package and return the product. You will be refunded after the product was sent to our warehouse. Shipping costs are not refunded as they are a non-recoverable expense.
*     If you received a damaged or defective item, please contact our custom service with a picture and detail description. We’ll ship you a replacement of the exact item.
*     You need to cover the postage for returns or exchange. We only accept replacement once, another exchange of the same order will not be accepted. We ask that you obtain a proof of postage receipt so that if your parcel goes missing on the way back to us, you’ll have proof you sent it.

 

 

- Incorrect or missing items -
We will replace any incorrect or missing item. Please contact us with the details of the problem and we will promptly respond with a solution. We will cover all shipping costs of additional packages for incorrect, or missing items.

 

 

 

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